Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. We also do not accept return of products that have been written in or used in anyway.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Vinyl decals
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Products with obvious signs of damage due to shipping
- Low quality product oversights
- Any item that is returned more than 15 days after delivery
Refunds
Please email helloyouareherexo@gmail.com in order to discuss all refund or exchange requests. We will send you an email to notify you that we have received your request and will notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helloyouareherexo@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us for questions related to refunds and returns.